Dial 999 when there is an emergency - Police, Fire or Ambulance

Age UK help and advice for Senior Citizens. Advice Line 0800 678 1602, free to call 8am-7pm every day. Website: For Age UK Bristol ring 0117 929 7537.

Bicycle Registration To protect your bike from theft and helping to recover it if taken, log onto

Bristol City Council Telephone: 0117 977 1326 Website:

Carers The organisation Carers (UK) provides extensive support for carers.
[Carer’s Allowance for 35+ hrs/week £67.25] Advice Line 0808 808 7777 Mon-Fri 9am-6pm. Website:

Citizens Advice Bureau Currently offering telephone advice service only on 088 144 88 84 Mon-Fri 9.30am-3.30pm. Website:

Drivers: Medical Queries To check if a medical condition will affect your driving status, contact DVLA Medical Enquiries on 0300 760 6806 Mon-Fri 8am-7pm, Sat 8am-2pm.

Fire Service Avon Fire and Rescue Service arrange ‘Home Fire Safety visits’ which are free of charge for vulnerable people, e.g. over 65, with sight/hearing loss, with mobility, mental health or memory concerns, unable to escape unaided in case of fire, or a single parent with children under the age of 5. Telephone 0117 926 2061 or text ‘visit’ to 07507 319 694. This website has safety advice including – check regularly that your SMOKE DETECTOR is working (and not disconnected!)

Fraud and Cybercrime ActionFraud is the UK’s national fraud and cybercrime recording centre and it is important to report instances to them on 0300 123 2040 Mon-Fri 9am-6pm

Motor Insurance Database If your car details do not appear, you are not insured. After entering registration number, scroll down, tick box and then confirm you are not a robot.

NHS - National Health Service Telephone 111 for non-urgent medical advice. Website www.nhs/uk provides a ‘Health A-Z’ which lists symptoms, conditions, medicines and treatments, and provides access to other NHS services.

NHS Free Counselling Service The local NHS talking therapies service. “We are open and ready to support you throughout lockdown and beyond.”

Police For emergencies, ring 999. For non-emergency calls, ring 101, our police area is ‘Henleaze’; there can be a delay so it is better to email the officers for our area on the website for our police service: and follow the links. A ‘Report a crime or incident’ form is available for non-urgent matters. Southmead Police Station is in Westgate House, on the left-hand side of the Southmead Road entrance to Southmead Hospital. Enquiry office hours are Mon-Fri 10am-6pm (lunch 1.30-2.15pm). A crime or incident can be reported anonymously by calling Crimestoppers on 0800 555 111 24/7 or by filling in a form online (only monitored Mon-Fri 9am-5pm):

Property Registration Valuable items can be registered for free on the Immobilise National Property Register, enabling anything stolen to be identified and returned. Register for free on

Samaritans Whatever you are going through, call the Samaritans free, any time, from any phone, on 116 123. The Samaritans seek to provide help to people who are dealing with every kind of problem, illness, trauma or loss as they try to cope with their difficulties. More information at:

Victim Support This service is provided by Avon and Somerset Police, the Victim Care Team, on 0300 303 1972 Mon/Wed/Fri 9.30am-5.30pm and Tue/Thu 11am-7pm or, outside these hours, on the free confidentail 24/7 Supportline 08 08 16 89 111. Support can be requested on the website which details all the services available: