DETAILS OF HELP AND SUPPORT - arranged alphabetically (Timings may change)

Dial 999 when there is an emergency - Police, Fire or Ambulance

Age UK This organisation offers a wide range of help and advice for Senior Citizens. Advice Line 0800 678 1602, free to call 8am-7pm every day.

Bristol City Council For everything connected to the Council, go to
Some telephone numbers: Bristol Council 0117 916 6630; Waste and Environmental Services (to order new bins, boxes, lids, etc.) 0117 922 2100.

Carers The organisation called Carers UK provides extensive support and help to carers.
[Carer’s Allowance for 35 hrs/week £66.15] Advice Line 0808 808 7777 Mon & Tue 10am-4pm.

Citizens Advice Bureau Located at 48 Fairfax Street, BS1 3BL (near The Galleries) Drop-in Service Mon-Fri 9.30am-1pm. Telephone Advice Mon-Fri 10am-1pm 03444 111 444

Drivers - Medical Queries To check if a medical condition will affect your driving status, contact the DVLA on 0300 760 6806 Mon-Fri 8am-7pm, Sat 8am-2pm.

Fire Service Avon Fire and Rescue Service can arrange ‘Home Fire Safety Visits’ which are free of charge. A 45-minute visit can be arranged for you or on behalf of someone on 0117 926 2061

Remember to check regularly that your smoke detector is working (and not disconnected!)

Fraud ActionFraud is the UK’s national fraud and cybercrime recording centre and it is important to report incidence of fraud to them on 0300 123 2040 Mon-Fri 9am-6pm

NHS - National Health Service Telephone 111 for non-urgent medical advice (extremely helpful). Website provides a ‘Health A-Z’ which lists symptoms, conditions, medicines and treatments, and provides access to other NHS services.

Police You can ring 101 for ALL non-emergency calls - our police area is ‘Henleaze’; there can be a delay so it is better to email the officers for our area on and follow the links. A ‘Report a crime or incident form’ is available for non-urgent matters.

To speak to the police, Southmead Police Station is on the left-hand side of the Southmead Hospital entrance, Southmead Road. Enquiry Office hours Mon-Fri 10am-6pm (lunch 1.30-2.15pm).

A crime or incident can be reported anonymously by calling Crimestoppers on 0800 555 111 every day, 24/7 or by filling in a form online; the forms are only monitored Mon-Fri 9am-5pm

Samaritans Whatever you’re going through, call the Samaritans free any time, from any phone, on 116 123. The Samaritans seek to provide help to people who are dealing with every kind of problem, illness, trauma or loss as they try to cope with their difficulties.

Stolen Property Valuable items can be registered for free on the Immobilise National Property Register, enabling anything stolen to be identified and returned. Register for free on

Victim Support This service is provided by Avon and Somerset Police, the Victim Care Team, on 0300 303 1972 Mon/Wed/Fri 9.30am-5.30pm and Tue/Thur 11am-7pm or, outside these hours, on the free Supportline 08 08 16 89 111. Support can be requested on the website which details all the services available

Website for our Police Service